Why was my order delayed or canceled?
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While we aim to fulfill every order on time, delays or cancellations can occur due to product availability, routing capacity, or regulatory issues.
Common Reasons for Delays
- Out-of-stock items or last-minute substitutions
- High order volume in your area
- Patient ID or address mismatches
- Issues verifying your MMUR card status
What to Do if Your Order Was Canceled
You can usually place a new order immediately if the issue is resolved
Review your email or text notifications for cancellation details
Call your selected store for clarification or assistance