While we aim to fulfill every order on time, delays or cancellations can occur due to product availability, routing capacity, or regulatory issues.

Common Reasons for Delays

• Out-of-stock items or last-minute substitutions
• High order volume in your area
• Patient ID or address mismatches
• Issues verifying your MMUR card status

What to Do if Your Order Was Canceled

You can usually place a new order immediately if the issue is resolved

Review your email or text notifications for cancellation details

Call your selected store for clarification or assistance